Solutions Engineer

Solutions Engineer

Are you a passionate, and highly motivated Solutions Architect eager to establish and support new customer deployments, expansion projects, and internal initiatives? If so, this could be the start of an exciting new career journey at Graphika. Because of the broad purview, you are comfortable communicating effectively with both internal and external customers frequently, and ought to be able to find creative solutions to complex technical problems.

What you will do:

  • Act as a product consultant/authority by learning how our products work, both from a technical implementation standpoint as well as a business process standpoint

  • Use product knowledge to help customers complete their integrations in a timely and quality manner

  • Work with Data Science, Product and Front-End Graphika teams to ensure that critical API needs of Graphika’s new and existing products are met

  • Support and maintain existing software products, applications, and interfaces

  • Monitor performance of Graphika processes and systems and propose potential improvements

  • Evaluate current and new technologies and open source libraries and provide recommendations

  • Maintain and update system and process documentation

  • Provide on-call support to critical Graphika systems and processes to ensure required SLAs are met

  • Support the testing process, including writing tests, and solving issues

  • Participate in architectural design sessions and product discussions

  • Work in an Agile team setting

  • Ensure that data is being stored to best drive performance and data access needs

  • Ensure security of Graphika’s data, company, and clients by maintaining the APIs to strict access and auditing standards

  • Quickly analyze product requirements from customers and architect the Graphika solution to drive long term adoption

  • Configure Graphika’s proprietary software platform for customers, including supporting third party integrations, website development, and setting up analytics

Requirements:

  • BA/BS degree and 5+ years experience as a Solutions Engineer

  • Experience with Python and/or Ruby

  • Ability to balance the demands of multiple team-mates, define priorities and set appropriate expectations

  • Knowledge of provisioning and deployment strategies and tools

  • Track record developing successful technical solutions to business problems for clients

  • You should be a collaborative team-mate

  • Strong communication skills, with ability to explain technical concepts in clear and concise terms

  • Ability to quickly learn Graphika systems and adapt to changes

Good to have:

  • Multilingual proficiency

  • Ability to travel as necessary for client site visits

Why you’ll like working for Graphika:

  • We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. We can promise that you will be working with the best and brightest in the industry. You’ll need to be great to get hired here and we promise you’ll get even better.

  • We care about YOU. We offer excellent health benefits for employees and their dependents, FSA, a generous monthly commute allowance to make your trips to and from work easier, and unlimited work-from-home, and sick day policy. We also host team activities regularly including game nights and team outings.

  • We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

 

Marketing Manager

Marketing Manager

We are seeking an exceptional marketer who is highly creative, versatile and a great executor. Our ideal candidate has a minimum of 5 years of experience, preferably in SaaS environments, loves to create compelling stories through visual and written content, and is a dynamic self-starter who is keen to take on the responsibility of creating and executing a compelling, results-oriented marketing and communications strategy for a fast growing technology startup.  

What you will do:

  • Create and maintain updated company and sales collateral (including white papers, sales decks, training materials, conference materials, etc) that resonate with our customers through compelling imagery and copy

  • Develop and execute creative marketing programs, campaigns and promotions across digital channels including email marketing, social media, blog, etc. with the goal to drive awareness, sales, and acquisition

  • Help organize and execute lead gen events in the U.S.

  • Manage social media accounts (Facebook, Twitter, LinkedIn, etc.)

  • Manage website updates and changes

  • Partner with our Client Department on email marketing campaigns to drive engagement and communicate our brand values, product updates, etc to existing and prospective clients

  • Source and develop content sponsorships and/or partnerships that enhances brand awareness and/or conversion

  • Align content with organizational goals and develop strategic content to guide prospects across each stage of the conversion funnel

  • Build and analyze key metrics and traffic patterns to measure performance of marketing programs and across the customer lifecycle focusing on SEO and customer acquisition goals


Requirements:

  • Bachelor’s Degree in marketing or communications from an accredited college or university or equivalent experience

  • Minimum 5 years in a digital marketing and content creation role with SaaS marketing experience highly preferred

  • Comfortable creating original, social content (written copy, imagery, video)

  • Excellent storytelling capabilities--Prolific writer and comfortable writing and editing content

  • Experience in acquisition and engagement marketing

  • Social media experience including Facebook, Twitter, Youtube, and LinkedIn

  • Experience using email marketing tools

  • Experience using web analytics, social media tools, and other marketing tools

  • Self-starter with excellent time-management skills, a “can do” attitude and eagerness to build something from the ground up

  • Adept with Internet technologies

  • Strong analytical skills

  • Proficiency with web design and editing

  • Comfortable working within Google Suite

  • Collaborative and flexible team player


Good to Have:

  • Proficiency with editing tools including Adobe Photoshop and InDesign

  • Multilingual proficiency

  • Experience with both B2C and inbound B2B marketing strategies and execution

  • Ability to gain deep understanding of consumer needs including new trends and opportunities

  • Entrepreneurial with ability to work independently and in a tight-knit group setting on multiple projects with changing priorities

 

If this sounds like you, email jobs@graphika.com with your resume and cover letter with the subject 'Marketing Manager' for consideration.