Are you a passionate, and highly motivated Solutions Architect eager to establish and support new customer deployments, expansion projects, and internal initiatives? If so, this could be the start of an exciting new career journey at Graphika. Because of the broad purview, you are comfortable communicating effectively with both internal and external customers frequently, and ought to be able to find creative solutions to complex technical problems.
What you will do:
Act as a product consultant/authority by learning how our products work, both from a technical implementation standpoint as well as a business process standpoint
Use product knowledge to help customers complete their integrations in a timely and quality manner
Work with Data Science, Product and Front-End Graphika teams to ensure that critical API needs of Graphika’s new and existing products are met
Support and maintain existing software products, applications, and interfaces
Monitor performance of Graphika processes and systems and propose potential improvements
Evaluate current and new technologies and open source libraries and provide recommendations
Maintain and update system and process documentation
Provide on-call support to critical Graphika systems and processes to ensure required SLAs are met
Support the testing process, including writing tests, and solving issues
Participate in architectural design sessions and product discussions
Work in an Agile team setting
Ensure that data is being stored to best drive performance and data access needs
Ensure security of Graphika’s data, company, and clients by maintaining the APIs to strict access and auditing standards
Quickly analyze product requirements from customers and architect the Graphika solution to drive long term adoption
Configure Graphika’s proprietary software platform for customers, including supporting third party integrations, website development, and setting up analytics
BA/BS degree and 5+ years experience as a Solutions Engineer
Experience with Python and/or Ruby
Ability to balance the demands of multiple team-mates, define priorities and set appropriate expectations
Knowledge of provisioning and deployment strategies and tools
Track record developing successful technical solutions to business problems for clients
You should be a collaborative team-mate
Strong communication skills, with ability to explain technical concepts in clear and concise terms
Ability to quickly learn Graphika systems and adapt to changes
Good to have:
Ability to travel as necessary for client site visits
Why you’ll like working for Graphika:
We value development. We are a high-performance organization that is always challenging ourselves to continuously grow. We can promise that you will be working with the best and brightest in the industry. You’ll need to be great to get hired here and we promise you’ll get even better.
We care about YOU. We offer excellent health benefits for employees and their dependents, FSA, a generous monthly commute allowance to make your trips to and from work easier, and unlimited work-from-home, and sick day policy. We also host team activities regularly including game nights and team outings.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.